Servic Excellence by Zanele working in the call centres: Solution Team regarding missing data: my number with th data problem was ***

Zanele not only in detail helped me switch off all the auto updates on both my Laptop and Vodafone Tablet, and not only replenished my lost data of 2Gb, but she called me back, as we agreed, twice, on exactly the agreed times on both 27 and 28 September 2017 to inquire regarding the success of the app**** solutions. This places this Lady in a different category of capable- and excellent staff. She was also friendly, very well informed regarding the possible reasons for my data loss, and she kept her cool and maintained her prescribed protocol not withstanding the heat generated by a frustrated customer.