Serivice Provided

I'm appalled by the service I recieved by Vodacom.

Firstly ive been recharging my cellphone with airtime which disappears without me using it and its not the first time it happened to me.

Secondly I recieved a call by a call centre agent named Happiness on the 18.12.2019 to inform me that ive been pre approved to recieve a sim card where i would get 20GB Daytime and 20GB Night owl data for R199 for 24 months. I've followed the whole process to recieve the sim card which i havent gotten to date and i havent recieved any feedback regarding the matter. Only for me to go to a Vodacom store and for them to tell me i do not qualify for it after she told me i was pre approved based on the amount I use for data monthly.

Im really frustrated with the whole situation.