NM
Nico-Louis MINNIE
1 reviews | Active since Jul 2011
11 Aug 2025, 15:11
Seriously Vodacom?
This is my third review. This is the most disorganised business ever. Their thousands of staff members don't talk to each other and I still don't have a working router and internet service. Every single time someone else calls me and I have to explain the whole issue. There is no way to contact them and I am not allowed to speak to the call centre because I don't have an active service but I have already paid!!
VODACOM - can you allocate a single person to resolve this. I am a new LTE to home customer, I have paid and you have to activate my service. You haven't sent me a sim card, that is your fault so I have a router that doesn't work. How long will this continue?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2025, 16:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2025, 16:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Nico-Louis MINNIE's updateReviewer Update
13 Aug 2025, 07:55This query had been in hand for way too long. You make contact sporadically every two days and I still don't have my service up and running. I've escalated this everywhere. Why can you not activate a new customer that lives in Johannesburg? Please contact me!
NM
Nico-Louis MINNIE's update13 Aug 2025, 07:55
Reviewer Update
This query had been in hand for way too long. You make contact sporadically every two days and I still don't have my service up and running. I've escalated this everywhere. Why can you not activate a new customer that lives in Johannesburg? Please contact me!
NM
Nico-Louis MINNIE's updateReviewer Update
13 Aug 2025, 10:55Vodacom, when will you assist me? Nothing is happening.
NM
Nico-Louis MINNIE's update13 Aug 2025, 10:55
Reviewer Update
Vodacom, when will you assist me? Nothing is happening.