Seriously useless

I have had a problem for weeks now. When i aired it on HelloPeter, Vodacoms head office asked to give them another chance. I agreed, 3 TIMES! the store manager reprimanded me and asked if I was the one who went to HelloPeter? and did I not realise that they could loose their jobs! the last time Aaron told me I would be connected (new phone) by friday, friday came and went, he then said saturday latest. saturday he did not contact me as promised!<br> Monday came, he said the store was was very busy and did not have time, later told me their systems were also down for a period, still later changed the story and said that the store manager said not to do it as the \porting"would need more time"