Seriously unsatisfactory service from Vodacom

Today the 4th March, I have called vodacom fibre 3 times so far with each consultant providing a different reason as to why Octotel has not been out to repair my fibre line. I emphasised the point to the lady on the line that I depend on the connection for work purposes and thus it's urgent. I need someone to repair my line that was cut. What's so difficult to understand in those few words?