kB
kobus B

1 reviews | Active since Mar 2015

22 Jun 2020, 16:06

Seriously poor service Vodacom!

I have been trying to cancel a Vodacom data line which reached maturity. Refer *** if interested to resolve this Vodacom! I then want to take a new data contract but they cannot assist me. after being pushed around between cancellations, retentions and business departments, on *** and ***, 3 emails and 8 attempted phone calls later, I have still not been helped. I contacted the *** call centre YET AGAIN various times, then the line is dropped and I cannot get through. No one has taken the initiative to return a call, nothing. They have my details, I get halfway through their security questions and the line dies! This is so frustrating. I have 8 other business lines with Vodacom, but this does not seem to matter to them. The option I am considering is to start migrating my business lines to other operators as they mature. I wanted to migrate the personal line to my business account, but even this was to difficult for them, still being chased around between departments! Seriously re-consider before signing up with #NOSERVICEVODACOM!

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Replies (2)
Vodacom
Vodacom's reply23 Jun 2020, 06:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
kB
kobus B's update24 Jun 2020, 13:36
Reviewer Update
Thank you Vodacom. The issue have been addressed and the requested account to be terminated as at end June 2020. Thank you,