Seriously pathetic Service

<p>I made an online selection for a contract and needless to say that the product advertised and sold was not what was delivered. I originally requested the J1 Samsung with the free gear fit at R145 and was advised it was not available and was assured the J1 mini was the same phone and specs as it was newer. The package delivered did not include threat fit. I subsequently did another contract for the J1 with gear fit at R99 and received the approval code. I have not received this package yet and I have already been debited for both contracts...how is this ethical? </p> <p>I emailed the CEO as per say on an email address I found (not certain if correct) on 11/05/2106 and to date not even a blank response....forwarded the email to the secretary@vodacom and customer care and still nothing....marvelous pathetic service.</p> <p> </p> <p>if I'm not contacted tomorrow before 12:00pm...we'll see how far I can take this.</p>