Seriously over this issue right now!

<p>I cancelled my contract with vodacom and dropped down to prepaid on the 29th February 2016.</p> <p>My last deduction from my account was on the 29th February. Vodacom debited R455.04. For some strange reason (as my account was in a positive balance of over R2000, Vodacom returned those funds and I was charged R100 by FNB for the funds being returned, yet later that day the amount of R455.04 was deducted from my account.</p> <p>On the 6th May 2016, Vodacom deducted R622.92. Finding this strange as i had already paid vodacom in February and nothing was deducted in either March or April, I called vodacom.</p> <p>Their reply to me was to send in all the paperwork as the amount deducted was the R455.04 plus a R100 fee for "not paying" and the R67.88 i dont understand what that was for.</p> <p> </p> <p>I explained the situation to FNB and within a few minutes of investigating they were able to refund me the R100 service fee for the funds being returened as there was no explaination for Vodacom returning my funds. So even FNB acknowledged that I should not have had a second debit on my account as the monies had already been paid.</p> <p> </p> <p>I submitted the paperwork about 5 times to various emails. I called in numerous times and got no joy.</p> <p>Eventually i was given a reference number: S3-G0F20-05EKS, and was told to call back a few days after to find out the process of this issue.</p> <p>When I called back I was told the issue had been resolved yet found no refund in my account!</p> <p> </p> <p>I am so dissappointed in the service I received from Vodacom as I've been a loyal customer for over 10years now!</p> <p>So thankful I moved over to Telkom as they have provided an excellent service so far.</p> <p> </p> <p>Vodacom has no right to double debit me and then have me call and mail and complain for over 4 months with no response. I'm SERIOUSLY OVER THIS RIGHT NOW!</p> <p> </p> <p>I shouldn't have to feel stupid for asking for my R662.92 refunded, it might not be alot of money for a huge corporate like vodacom, but it is to me - its my hard earned money, and I would like it back please.</p>