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staceylee.w staceylee.w

1 reviews | Active since Jun 2016

03 Mar 2017, 12:07

Seriously getting tired of phoning with no luck

<p>I have phoned more than once. So now I am writing a letter as i am tired of talking over the phone.</p> <p> </p> <p>I did and upgrade last week, since then every time I phone it shows that my number is unknown on the receivers side. The phone settings are correct, the problem is on vodacoms side. I phoned on Wednesday 01/03/2017 and they "corrected" it but nothing happened, phoned again on Thursday 02/03/2017 and the woman I spoke to said that there is a delay it would be corrected today 03/03/2017. I phoned again and still nothing is happening. Please just fix the problem, this happened after upgrading. I am tired of all the phoning, just sort it out please.</p> <p> </p> <p>Iwant to move to another network because of Vodacom that sucks!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team