1 reviews | Active since Aug 2020
Seriously Bad Customer Service
Very dissapointed with the customer service from Vodacom Fibre Technical Department. I contacted Vodacom on the 12 August to migrate my fibre line from a 20meg up and download line to a 50meg line. All went smoothly until Wednesday evening when my fibre line was cut. I reported this faulty on Thursday and was informed that it takes 24 to 48 hours to resolve. It is now 17 August midday and nobody has been in contact with me regarding this. I have contacted Vodacom Fibre 6 times and every time I am told a query will be logged. I am apparently not allowed to speak to the second tier technical department as they do not have a direct line. I asked for a manager to call me before 10h00 this morning so this can be sorted, and I have not received any call from Vodacom. I am very dissapointed in the non existent service from you guys. Can someone from the Fibre please contact me who is able to give me an answer and logical estimate when my line will be connected again.
Yet another working day has almost come to an end and still NO REPLY from Vodacom Fibre Department. I have spoken to 2 different consultant today and everyone promises to get a team leader to contact me or to get the allocated technical support person to contact me immediately. Now, 15h30, still nothing.
Today I was informed that the technical department will get back to me within 24-48 working hours, so we have 8 working hours in a day, so I can expect feedback within 6 working days on a line that was incorrectly cut off by Vodacom after I requested for an upgrade!! This is a farce!!! I WILL be cancelling ALL my contracts with Vodacom, which as a matter of interest adds up to R5 000 a month.
Yet another working day has almost come to an end and still NO REPLY from Vodacom Fibre Department. I have spoken to 2 different consultant today and everyone promises to get a team leader to contact me or to get the allocated technical support person to contact me immediately. Now, 15h30, still nothing.
Today I was informed that the technical department will get back to me within 24-48 working hours, so we have 8 working hours in a day, so I can expect feedback within 6 working days on a line that was incorrectly cut off by Vodacom after I requested for an upgrade!! This is a farce!!! I WILL be cancelling ALL my contracts with Vodacom, which as a matter of interest adds up to R5 000 a month.