Seriously bad customer care from Vodacomj

I am a corporate account holder and due for an upgrade. I went to the Sandton City outlet and the staff was really helpful in advising on phones, etc. Then they needed to call the Corporate Accounts call centre - and no reply for just over an hour. How is it possible that a call centre dedicated to corporate clients take more than an hour to answer incoming calls? I wasted 1hour and 30 minutes and left at 18h00 with no phone. <br> <br> To make things worse, my daughter did a sim swop a week and a few days ago at a Vodashop in Bryanston. For days no connectivity, unless on WiFi. Today she went back to see what was wrong - no one at the store bothered to call and activate the card on whatever system it had to be activated. Poor poor service and really BAD customer care. <br>