tM
themba M

1 reviews | Active since Dec 2022

21 Dec 2022, 16:28

seriously bad and ill service to Vodacom

this has been utterly an ill treatment from Vodacom consultants, after calling endlessly with no proper direction or education towards my order i made online. What they do is hang up on me or put me on hold with no come back.

i ordered a beacon 3 nokia router and a volkano ups on the vodacom online, only to find out that i misspelled the delivery address. it took me at least 8 consultants to hang up on me or put me on hold.

i need these package for this festive season.

i am very patient person but i dont to lay a complaint on hello peters to get Vodacom's attention and this is utterly disturbing.

0
Replies (1)
Vodacom
Vodacom's reply22 Dec 2022, 07:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team