fF
frank F

1 reviews | Active since Aug 2011

19 Sept 2016, 20:03

Seriously annoyed by ur call centre

<p>I bought a gig of data today and I have my data usage on and background data is restricted but my phone says I don't have data left</p> <p> </p> <p> I call your call centre and after 30 mins I get asked what do I expect them to do they cannot tell me what happened as it system didn't load</p> <p> </p> <p>Seriously the service levels are dropping and I doubt i will be renewing my contracts Vodacom was the best but not anymore it becoming more and more like mtn</p> <p> </p> <p>All I wanted to know was what happened to the data because my counters show I didn't use a gig as I have not used my phone please can someone check and get back to me as I can pay for itemized bills as I cannot afford to pay and not receive it</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team