Seriously and deeply disappointed

<p>I generally do not have issues with Vodacom as I have been with them for many years now. I upgraded my contract yesterday and did the sim swap as usual. It was my first upgrade through the online store. My Vodacom app does not work, keeps saying that its not a Vodacom number and my 5GB of once-off data promised with the upgrade never arrived. I then decided to phone Vodacom Call Centre to resolve this. I was speaking to a consultant that really tried sorting this problem for me. Eventually after being unsuccessful she transferred me to the upgrade department. I was on hold for nearly half an hour and when the other consultant eventually answered I immediatly asked if the previous consultant explained my situation and he said no one spoke to him. I then told him to hang on for me to remove my earphones (face and ears were hurting from being on hold so long) as soon as I did he confirmed that he was still there and I started explaining the reason for my call and I then started hearing that automated rating service that you usually receive at the end of the call. Did the tech just hang up on me? Could he not hear me? Surely my number reflects for them to call back if it was an accident...?! I am not an unreasonable person and I have patience, but this is absolutely unacceptable. Not only did I not get my data that was promised, My Vodacom app does not work and the consultants are inconsiderate!!</p>