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FRANNY B
1 reviews | Active since Feb 2011
27 Jan 2017, 12:19
Seriously...
<p>Wanted to cancel my contract - was offered a deal to keep contract goin with out the Decive - AAAAND you get router that is included in the deal of only R129. This will be the new premium eff end of Jan. Never recieved the quote that was promised = yester when i enquered lady sent me the quote - explaining - I pay R70 for router i Still pay one month for the Device (FINE) and then R109 for the data. I can REMEMBER asking consultant if the router is included in the R129 and the answer was YES.</p> <p>New premium??? R429 deducted. Still waiting for manager to contact me on nr that was provided.</p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
27 Jan 2017, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2017, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
FB
FRANNY B's updateReviewer Update
02 Feb 2017, 13:49Thank you for the manager that did phone me - but still - nothing was resolved.... He had to send me some comunication to confirm was has been discussed.... niks nie.... (just like the "qoute" that was supposed to be sent to me and then incorrect premiums was deducted) I CALL THAT *****
I had to phone in again - three times - and still - nothing resolved....
So please phone me i would like to cancel the contract. After this treatment. nee dankie.
FB
FRANNY B's update02 Feb 2017, 13:49
Reviewer Update
Thank you for the manager that did phone me - but still - nothing was resolved.... He had to send me some comunication to confirm was has been discussed.... niks nie.... (just like the "qoute" that was supposed to be sent to me and then incorrect premiums was deducted) I CALL THAT *****
I had to phone in again - three times - and still - nothing resolved....
So please phone me i would like to cancel the contract. After this treatment. nee dankie.