dM
danny M
1 reviews | Active since Jul 2011
03 Dec 2019, 16:03
Serious Security breach
I Motsoaledi Danny Mathebe ID no: *** like to air my disappointment and dissatisfaction against the security measures in place by vodacom Complaint : Swim number was Hacked on Thursday 21st November 2019 and I went to Vodacom to do another Sim card the same day and was given new card at the same time assured me that OTP from the bank can only be sent to one number New Sim Card was activated on Friday the 22nd November Saturday 23rd November my bank was account was de*****ed using my same Vodacom to receive OTP number which I find very intriguing as well a serious security breach from the service provider which is Vodacom
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 16:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 16:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2019, 11:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2019, 11:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,