Serious lack of client care/ support

Ive had my Vodacom account for around 15 years<br> I have been a loyal customer who has paid every month on time every single month<br> I have even taken out contracts for my family as I have always been happy with the service provided by Vodacom.<br> <br> With the economy and issues in our country I have been having financial difficulties and can not afford R2500 a month on a phone bill.<br> And no this is not overuse of my phone and if i cut back i would be better off, this is what my package works out to be on a monthly basis.<br> <br> I have called for over a month now to ask for help, to migrate to a new package to make it more cost effective or to cancel my account<br> Cell C and Telkom currently have unlimited packages for R1000? so why am I paying what i am with Vodacom?<br> <br> The only reply i have gotten is that they can not help me as it is system generated so i can either pay R2500 to migrate my contract or pay R25 000 to cancel my contract<br> <br> Shocked and disgusted<br> <br> Maybe i should rather just not pay my bill?