SDP
Sasha-lee Du Plessis

1 reviews | Active since Jul 2016

26 Jul 2016, 11:05

Serious Issue! Lack of communication!

<p>I have been following up on my upgrade for over a week now and now only today to be told that both my address and number is incorrect! The funny thing is that the number that they have been calling on is not even one of my 3 contract numbers that I have with vodacom... And now when I call to try and change my details I keep getting the **** phone put down in my ear! I am seriously considering not following up again and leaving vodacom and going elsewhere because it seems like I have to practically beg to get an upgrade!!! So over this now....</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team