Serious ***** matter

Do I really have to follow up with you guys on Hello Peter with a complaint regarding a ***** case which is very serious. I have brought this to your attention a week ago already and no one is getting back to me??? You guys are **********ly debiting my account and I have advised you that someone took a phone in my name **********ly, please deadlock me then so that I can go to the Ombudsman as this will affect my credit record. Someone senior needs to call me today and provide me with a complaint ref number so that I can go to the Ombudsman as you have failed to respond positively to my request. This is ***** that has happened to me and I have done my part with reporting to the SAPS and notifying SAFPS, please do your part before it gets legal.