lN
leisha N

1 reviews | Active since Sept 2009

08 Mar 2022, 16:32

SERIOUS COMPLAINT THAT SHOULD BE NATION WIDE

I received a phone call from Vodacom today in reply to their just upping my bill for no reason ie if I dont respond they will just up it. The lady from Vodacom phoned me today and told me that because, EVEN THOUGH I HAVE SIGNED A CONTRACT FOR ***XX AMOUNTS OF MONTHS FOR *** AMOUNT OF MONEY, They have THE RIGHT to up it whenever they feel like it. I am a pensioner and have limited resources - tell me guys, do you think this is fair????? I cerntainly don't. Beware.... watch your account with Vodacom. They said it would be implemented from 1 April 2022. So......... I think if you signed a contract for a certain amount for a certain period then it should stay fixed.. don't you? Beware they also have a clause in your contract that says they can "up" it at any time. ---- move to to another service provider.

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2022, 07:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team