serious complaint

I went into Vodacom Pinelands today 28.8.21 to upgrade my contract. I told the consultant (extremely couldn't care less attitude) that I wanted to extend my same contract that ran out in May but with COVID and being 66 years I kept away away from queues. I told him that I wanted to pay the same amount as I did in May - just to continue for another 24 months. He did not explain properly and I was going to end up with a contract of R400 plus which, being a pensioner, I cannot afford. I told him that this is not what I wanted, he battled to explain FULLY what it entailed. He shouted at me and was extremely rude and I told him not to speak to me like that. I was extremely embarassed. The manager, Franscois, just sat on his overlarge bum and did nothing to reprimand him or intervene or help me. DO NOT USE THIS VODACOM, if you want a good Vodacom go to the Waterfront, they are (or were) helpful, polite and did what they could for you. LEAVE PINELANDS VODACOM ALONE - dreadful experience. I left and then went back to make sure that my contract had not been upgraded and he refused to serve me, I know that he was with another customer but it was a quick question, I even then said I would have to go to the police to report him as I wanted proof that this contract did not go through, only then did he say I would have had to have signed papers etc. It was aweful and I have never been treated like this before.