Sent pillar to post for **** added on my account without my consent!

Vodacom is the worst when it comes to servicing their customers!

We have had contracts with vodacom for years! Everytime someone calls to upgrade or do something on our policy they add their own **** to our policy without our consent, it keeps increasing our monthly amount.

Recently they added some kind of legal thing to our account, we asked for a recording as to who gave consent to add this to our policy nobody knows nothing. We have been pushed back and forth from this legal Ess (Andisiwe M who we spoke to knows absolutely nothing and says we must be transferred back to vodacom) to customer care both departments says they aren't responsible for this product.

We were than told to call Law for all, another company now seeing they do not know anything. We called Law for all where there is no answer then received a call from Lipco law all of a sudden who picks up a policy I asked about this policy and we being transferred we were told it works hand in hand with vodacom?! With whose consent? We didn't provide consent! how is it that vodacom consultants just adds stuff to people's policies without their consent? They can't provide me with a recording either?

I want a refund for all the months this stupid product has been debiting from our account!!!!!!!!!!!!!! Commenced 18 May 21 I want to be refunded from this date a total amount of R550 as it is R50 per month for this! Opened at vodacom! As per Lipco law!

My cell *** / *** Nabilah/ Jermaine Boswell!

I want answers I want this removed. I will take this to the ombudsman cause it's not the first time I have such issues and I have proof!