Sent on a wild Goose Chase with no response

I registered a complaint with Hello Peter over a week ago. Vodacom rep**** thereon on 26th September 2022 advising that a consultant would contact me shortly. No surprises here! Nobody has bothered to reply to me. I am still having ongoing problems with Vodacom internet connectivity. When trying to connect automatically, the system just hangs saying connecting.... After about 10 minutes it shows secured. But still not connected. So when i try to connect manually, it asks for a wifi key which i enter. Then it presents the same wi fi enter key screen. So in effect, since taking out the contract " data sim card" only, i have had little to no internet activity. Your call centre tells me on saturday to go back to the store to check the sim in another device and to check the router. The strange thing is that the sim and router work perfectly fine with my A12 Samsung Galaxy. So why go to the store now for a 3rd time????? I want to cancel this contract please!!! I have had nothing but problems one after the other and all you do is send me around on a wild goose chase!!!!