1 reviews | Active since Feb 2014
Sent me on a wild goose chase.
I took a contract with Vodacom two years ago and have been paying them every month. I cancelled my debit order and actually ccancelled the bank account the have been debiting from. How can I be billed for a debit order on an account that has been closed for 10 months?! That account doesn't exist.<br> <br> I get a call today and i was informed owe them for the past month.Further stating I owe them for a bounced debit order. I tried cancelling the contract by calling customer care, I was told to go in store. I went to the Benoni Lakeside Vodacom to try cancel and get a sim swap on the number in question and I was told to call customer care. I have to run up and down and sent on a wild goose chase to cancel. When I'm unsuccessful I get billed! On top of that im being billed for a service I no longer use or want. I have a right to cancel without it being a mission.<br> <br> What really upsets me is the run around that the consultants have been trained to take us on. I can't stand being mistreated and accused of not wanting to pay. <br> <br> I warn people to not take contracts with Vodacom. They don't oparate in good faith. They are ********* and will entrap you into debt!
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
