Sent from pillar to post on query

I have one Vodacom line in my name and app**** to have a second existing line transferred into my name.<br> I was told that it had been declined but I challenge the reasons given. I contacted Vodacom H/O to get feedback from accounts/vetting dept but kept being transferred from one person to the next. When being told by person nr 3 I'd be transferred again, I lost my cool and asked for a supervisor. I spoke to Louisa in customer care and requested someone take ownership of this query to which I was told I am in the wrong dept and they cannot give me answers. I find this shocking and unacceptable. Dealing with Vodacom is becoming like dealing with govt...