Sent from pillar to post

Firstly trying to get a hold of an actual person to speak to is so frustrating when your call is ended and you directed to a chat bot. I had Amazon linked to my vodacom prepaid account, The previous 2 fees when off my airtime however my subscription was cancelled,When I contact Amazon they state that they didnt receive payment and did a refund, I called and an agent advised that they see the payment went off , I asked for a statement but was told to go to a branch, I do that and was advised that I need to call in as they can only assist contract customers. Clearly someone needs to be responsible for it however it would be nice to speak to a human as well as be assisted.