TP
Thaba P
1 reviews | Active since Sept 2011
10 Jul 2025, 11:19
senseless billing
I have been charged extra for pro rata as opposed to being charged less. As other companies charge less for pro rata, Vodacom really sees no issue with charging more because a contract was initiated mid month.
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Replies (2)
Vodacom's replyOfficial
10 Jul 2025, 12:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2025, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2025, 14:37Dear Thaba
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities for improvement within our organization.
As discussed, I have provided you with feedback regarding your billing query.
Regards, Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities for improvement within our organization.
As discussed, I have provided you with feedback regarding your billing query.
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2025, 14:37
Official
Dear Thaba
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities for improvement within our organization.
As discussed, I have provided you with feedback regarding your billing query.
Regards, Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities for improvement within our organization.
As discussed, I have provided you with feedback regarding your billing query.
Regards, Vodacom Consumer Website Team
Best regards,