JP
John P

1 reviews | Active since Mar 2015

15 Mar 2015, 15:27

Senior Citizen ********** - PAYBACK THE MONEY!

hello, sometime ago Vodacom allowed my private information to be divulged to a third party that then was able to, on my name, obtain a brand new iPhone (R12k) out of Vodacom and even be so kind to set up a hefty contract to boot. <br> <br> It seems that all the normal controls to check and verify identities and even to ask a normal question like if a 74 year old man who has had a mere R99 per month contract for bandwidth, would want to splurge out on the latest and greatest phone? <br> <br> The real clincher is that Vodacom has admitted liability and has refunded most, BUT NOT ALL, of the initial charge for the phone and now have the audacity to retain the R605 odd in lieu of bandwidth that was used while the ***** was using the phone!. <br> <br> Contact with Vodacom has been frustrating and after a few weeks of talking, there has been ZERO resolution in this regard. <br> <br> My privacy has been violated and now I am out of pocket for something I had nothing to do with. I want this sorted out and for Vodacom to PAY BACK MY MONEY. Furthermore, assurance needs to be given that no further charges and debit orders will be attempted beyond charging for the current R99 per month contract that is in place.<br> <br> :-(

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2015, 10:58
Official
Hello Johnpearson,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites