senior citizen exploited

<p>I write this on behalf of my mom who is to patient and caring to take it further.My dad passed away 3 months ago, my moms cell acount came off my dads bank account.Since October my mom has not been able to use her cell, because a simple instruction to transfer the account was too complicated for vodacom.After numerous attempts my mom has still got no where.Although vodacom has been debiting her bank account for a phone she cant use.This is totally unaccepatable and exploiting senior citizens,I sent a complaint to vodacom head office, they have not responded.Telkom managed to change the account within 24 hours vodacom we are still waiting 3 months later!!!!!</p>