1 reviews | Active since May 2017

07 May 2017, 10:57

Sending sms while roaming

<p>I have been on roaming since mid January 2017 and I have been able to send and receive sms's with no problem. Since 18 April 2017 I have been unable to send sms's. I do receive sms's still. I reported the matter to Vodacom and have since received email fro about 10 or more people. I even received sms's informing me that my problem has been resolved. Another sms was received asking me to rate their service. Here is a list of the people who contacted me with promises to resolve the matter and/or to refer it to a higher division. The last person that I spoke to called me on an alternative phone and promised to report the matter to a more senior person and also promised to follow it up. Her name is Kelly May and she called me on 2 May 2017. I have not heard from her or anyone else since.</p> <p>Here are the names of the people and also some reference numbers.</p> <p>Tihane Pansegrauw Ref nr 003S~SCR4, </p> <p>Anthea Klein. Ref nr 01B7-712K</p> <p>01BG-G36G</p> <p>Raquel Dionene Boyd</p> <p>Marlese Carelse</p> <p>Ref nr S4 0102C C390K</p> <p>Zintle Joni </p> <p>Wendy September</p> <p>Tsepo Moletsane x2</p> <p>Justin Joseph</p> <p>Mthetheleli Ciyane</p> <p>Wilhelmina Gaffey</p> <p>Ref nr 01BW WRY1</p> <p>Kelly May</p> <p>Care Bertram Cupido</p> <p> </p> <p>I received two sms's from M****ha Awar ro tell me the problem has been resolved.</p> <p>And four sms's from + ********** ********** 45 asking me to rate their service.</p> <p>some of the abovementioned people tried to call me on my phone despite the fact that I am on roaming without being able to receive calls.</p> <p>Various people ask me for info which they wanted me to sms to them on nr 31050, despite the fact that I can not send an sms.</p> <p> </p> <p>In my last email to Kelly May on 2 May 2017 I asked for a name of a more senior person and I also informed here that I will go viral due to the fact that I am getting nowhere.</p> <p> </p> <p>Hennie van der Merwe</p> <p>1 Laetitia street,</p> <p>Bellville 7530</p> <p>Western Cape</p> <p> </p> <p>The above is an old address. I have since moved to Herm****. </p> <p> </p> <p>Watsonia Park 16</p> <p>Sandbaai</p> <p>Herm****</p> <p> </p> <p>At present I am still in Indonesia and I am desperate to contact some family members and friends.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (5)
Vodacom
Vodacom's reply08 May 2017, 06:15
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Consumer Website Team

Best regards,

's update10 May 2017, 03:47
Reviewer Update

Good Day'

I still have not heard anything from Vodacom and is still unable to send an sms

H van der Merwe

's update12 May 2017, 02:23
Reviewer Update

I am still waiting for Vodacom to reply!

's update15 May 2017, 11:55
Reviewer Update

I am still waiting for Vodacom to reply

H van der Merwe

Vodacom
Vodacom's reply19 May 2017, 07:48
Official

Dear Hennie

Please be advised that feedback has been sent to you via email.

Regards,

RJ

Best regards,