Sending me bills sky high (not realy doing someting or helping me )

<p> As of last year since I upgrated my vodacom cellphone account, i had problems. First the start blocking my phone every month and i did pay my account. I payed my cellphone account cash that time. And everytime i pay it seems to go on to the system and then it shows that it is unpaid. Were didi the money go??? </p> <p>The last time i payed my acount self was in march 2016, ife done a EFT and still the money is not allocated to my account and we are in end of JUNE 2016.</p> <p> </p> <p>From April i made my contrat an open contract was the bigest mistake i copuld have made. All settings on my phone is correct all apps on my phone is restricted for data. Since April im getting Bills as high as R8000, witch they say is my data running in the backcround. But its not possible. I phoned vodacom like a mad person and ecept for the call centres staff thats rude and will keep you on line that they can finich the chat with their co workers in the background and chatting to other around them while you are on the other end holding to recieve help. And then the angent will tell you please dont get angry. </p> <p>There is a reason why i phone Vodacom Customer Service, is for help assisting me in a problem, id dont want to hold on forever and wait for them to stop chatting. With the problem i have with this very high Date usage i took out a 1G bundle (that was done on the 2nd day of the month) didnt help musch at all. Eventually after big fights with the call center staff i got to a manager and he looked in to the problem and gave me a leteer of Goodwill. (By checking the background of my phone, i said its a problem on vodacoms side, and he said vodacom will not make a mistake like this and that he have helped people with much higher Accounts(BILLS). </p> <p>That was sorted out and the same problem after that started again. and everytime I phone i will have a problem with the call centre by not helping me or tell me they dont know how to help me, and when i start asking for mangers, i thing they just rooted the calls to other agents.(Thats what i think). Eventually after a huge fight and getting really angry with them i got to a manger. Again they gave me a letter of goodwill saying they will give me somuch discount on this. And that after this they can assit me anymore, i must go toa vodacom shop so that they can see whats going on. I went to a vodacom store and they said they can't find the problem. </p> <p>Last week i went in to vodacom paying some of my account witch again was sorted out, Sinsce Monday 27 June 2016 im having the same problem A bill over R2300.</p> <p> </p> <p>Im now done with vodacom. Not sure how to handel this, because the more angry I get the more I just want to close my celphone account with vodacom. I never had problems like this before and im wit vodacom almost for 12 years.</p>