FT
Francois T

1 reviews | Active since Dec 2009

11 Jan 2017, 14:52

Send wrong color phone

<p>After placing an upgrade order for a new phone online, i realised that i have selected the wrong color. </p> <p>I spend the next hour on the phone with vodacom upgrade/sales etc services. At the end i was assured that the order was changed to the correct color.</p> <p>But when the phone was deliverd, it was the wrong color.</p> <p>Trying to speak to your service department, i get bounced from department to department.</p> <p> </p> <p>I need this sorted out.</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 15:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

FT
Francois T's update17 Jan 2017, 19:25
Reviewer Update

A whole week later and no one has made contact as was promised!

what a surprise!!!