Send me my statement and correct my bill

I have been requesting via fb messenger for a detailed statement of my account as it's R1230 this month. As I do get a statement but it's only for my main account. But this person replying on fb keeps Giving me stupid answers. Like have I checked the app or logged in on the website. Would I be sending messages if I didn't. Now his asking me do I want a hard copy to be posted all I want is to see what made the bill so high. How long will I wait for the post. When these people already debuted my account. Plus to make matters worse I upgraded and I never got a call yet to confirm my order and don't even have the phones yet but the app reflects that they already billing me for it with next month's bill. Seriously they must have a ***** lose. Cause as far as I'm concerned until I didn't confirm my order yet I can still cancel as I don't have the goods. Please rectify your bad service and get proper people to work for you. All this cause I want a detailed statement reflecting all 5 my contracts.