GN
Gerrit N

1 reviews | Active since Mar 2015

23 Mar 2015, 14:58

Selling us \WATERPROOF"phones that dont work"""

I have been up and down with Vodacom for 2 months now regarding water damage to my supposedly water resistant Sony Xperia Z1 phone. I followed all the safety precautions and I have 3 witnesses that can confirm this. Vodacom claim to be only a middle man and is not prepared to to replace my unit. <br> <br> SSS Mobile (Sony Mobile in South Africa) have apparently run a waterproofing test on my phone and it has been deemed to have passed this joke of a test. It is just a way for them to wash their hands in what is becoming a HUGE problem for them. Just have a look at the Sony Mobile hellopeter page: http://hellopeter.com/search-reports?keyword=sony+mobile (Vodacom did offer to try and repair it. Suprise suprise, that didnt work) <br> <br> But, regardless of who the manufacturer is, I feel that Vodacom has really dropped the ball here and instead of acknowledging that they have a huge problem and taking on Sony Mobile on our behalves, we are left paying off devices we can now throw in the trash.<br> <br> THANK YOU Vodacom

0
Replies (1)
Vodacom
Vodacom's reply23 Mar 2015, 15:56
Official
Hello GmanGerrit,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team