ES
Estiaan S
1 reviews | Active since Jul 2017
07 Mar 2024, 14:36
********* selling. Just chasing sales and bull****ting clients.
In-store and phone-in agent tells you your are due for an upgrade. Sells me a new contract over the phone. Agent confirms new monthly installment to be R1410. Receive invoice for end of March and its R2010. I phoned about this, and the agent tells me I must still pay end of March for the old contract that ended in February. The agents that phones you to sell you the new device, dances around the facts and just wants you to say OK for new device. Also, as soon as you signed for the new contract, you receive an SMS explaining the new tarrif increases on the way. This is the absolute last time I deal with Vodacom.
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Replies (1)Vodacom's replyOfficial
08 Mar 2024, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2024, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
