1 reviews | Active since Oct 2017
Selling Contracts that "Dont Exist"
I took out a contract at the NicolWay Vodacom store in August 2017. The person helped me and advised that a silent deal was available where I would be getting 30 gigs day time and 30 gigs night time data for R329 over 24 months. This sounded great so I accepted the contract. I have now been told that the contract does not exist and that I need to now get a new contract signed at a higher price to what was sold to me. On top of this I have been debited and allocated data which has now been cancelled to allow for the store manager to create a new contract at a higher price. I find this a complete joke and want what I was sold and signed for with all my data that was previously allocated. I am now sitting without my LTE contract which I need for work because of *********** staff who for some reason cannot understand what a contract means. Can someone fix this or do I need to lodge a complaint at the NCC and contact my lawyers?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
