AP
Andries P
1 reviews | Active since Feb 2017
23 Jul 2019, 08:22
Selling contract under false premises
Is this only place I can get issues resolved? Took out a 20gb data bundle and advised I require extra sim for My retired Mother and disabled brother. Was told I can pay for the extra sims and pay extra R25 per sim a month. Was told it could not be done online have to go to a Vodashop to get the sims, have been at three shops all tell me I am not allowed to add extra sims on the topup contract? I do not require the 20gb and only took out contract for the specific reason of sharing the sims?? Have names of people advising it is not allowed.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Jul 2019, 08:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2019, 08:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AP
Andries P's updateReviewer Update
24 Jul 2019, 07:54Do not have good reception on cell during day can contact me on +*** office hours
AP
Andries P's update24 Jul 2019, 07:54
Reviewer Update
Do not have good reception on cell during day can contact me on +*** office hours
Vodacom's replyOfficial
26 Jul 2019, 10:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2019, 10:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
AP
Andries P's updateReviewer Update
26 Jul 2019, 12:43Vodacom`s reply was that they said they cannot assist online even though they advised I would be helped at a shop, and from their side see issue as resolved. really pathetic as always!!!
AP
Andries P's update26 Jul 2019, 12:43
Reviewer Update
Vodacom`s reply was that they said they cannot assist online even though they advised I would be helped at a shop, and from their side see issue as resolved. really pathetic as always!!!
AP
Andries P's updateReviewer Update
26 Jul 2019, 12:49Have a colleague that same promise was made to on a different contract and was also told at shop it could not be done.
AP
Andries P's update26 Jul 2019, 12:49
Reviewer Update
Have a colleague that same promise was made to on a different contract and was also told at shop it could not be done.