RA
Razia A

1 reviews | Active since Apr 2014

28 May 2019, 08:16

Selling clients contracts under false pretence!

I was called by a Vodacom Consultant selling me a contract with 10GB data for R149. I said i am not interested but then he said i can transfer data from that account to my other accounts on the plan. I double checked with him many times to confirm that this is the case and he told me that i can transfer to my mom who's contract is linked to mine. I received my sim card and had it activated, as soon as i called the call center to ask how the transfer works, i was told i cannot transfer the data!! You cannot verbally agree to a contract and then not meet them once the contract is taken, this was sold to me under false pretense! I am very unhappy with the service received, I am cancelling the contract, and as soon as my current contracts are done i will cancel my service with Vodacom, your staff is pathetic!!!

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Replies (2)
Vodacom
Vodacom's reply28 May 2019, 09:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 May 2019, 09:53
Official
Dear Razia, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)