AJVV
ANDRE JANSE VAN VUUREN

1 reviews | Active since Mar 2009

08 Jun 2015, 07:43

Selling 3rd party accessories as original

I bought a flip cover for Samsung Note 4. I asked for original cover so i took it that the one they sold me was a original. After 3 months having the cover i noticed the cover was shaving marks on the screen. I then went to Samsung because it was a original cover and also the note 4's screen wasn't suppose to scratch. After taking it to Samsung they told me that the cover wasn't original and it was a 3rd party cover and that they are refusing replacing the screen under warranty. I then went to Vodacom Randfontein and spoke to the manager .She refused to believe that the cover they sold me was a 3rd party cover and kept on saying that it was a original Samsung cover.Well Samsung told me that all original covers are branded Samsung and this one was branded Muvit. You could c where the pouch was shaving on the screen.It had marks exactly where the cover had a insert on it. She then cleaned the screen and said \ you c

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2015, 09:11
Official
Hello Andre,

We are sorry to hear about the circumstances under which your query has reached us.

Please be advised that a consultant will be in contact with you shortly to assist.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Vodacom Consumer Website Team