BS
Brendan S
1 reviews | Active since Sept 2012
10 Feb 2021, 08:38
Selling 36month contracts but tells you it is 24.
You should investigate your sales representatives. They're selling 36month contracts to customers but stating it is 24 months. That is even after the customer asked if it is 24 months, which the sales representative confirmed it to be. BAD SALES MANNERS!! Maybe i should cancel everything and move to a service provider that handles you with dignity.
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Replies (2)
Vodacom's replyOfficial
10 Feb 2021, 10:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Feb 2021, 10:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BS
Brendan S's updateReviewer Update
26 Mar 2021, 12:23The one comment I can give is that the cancellation went ok, apart from me having to log a request with accounts department for crediting me back on an incorrect invoice.
BS
Brendan S's update26 Mar 2021, 12:23
Reviewer Update
The one comment I can give is that the cancellation went ok, apart from me having to log a request with accounts department for crediting me back on an incorrect invoice.