LS
Leonora S

1 reviews | Active since Feb 2013

26 Sept 2017, 21:35

Sell you a top up data deal- End up paying almost R2000 for a R200 deal

Earlier this year, i upgraded my tablet to a top up data contract with a wifi router. The deal was R200 pm with 5gig day time data and 5gig night time data.. eventually i started seeing that my invoice for that package is now R230 all of the sudden... Then they dont tell you that once your data is finished you will be paying for out of bundle rates. This means that in a weekends time, my bill went from R200 that it should have been to almost R2000. This is the second time this has happend to me with vodacom. They are the worst cellular network that there is, and i would like to cancell all 3 my contracts with them as they dont tell you the small print. Atleasr tell people that they should monitor their data so everyone dont end up spending their whole salaries on stupid data for 2 or 3 days.. i am sick of vodacom. I will never in my life use their services again!!

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Replies (3)
Vodacom
Vodacom's reply27 Sept 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Sept 2017, 11:36
Official

Dear Leonora,

As discussed, your query has been addressed and resolved.

Thank you for taking my call.

Regards,

UW

LS
Leonora S's update28 Sept 2017, 12:33
Reviewer Update
Thanks for the help.