Selfish and pathetic

On Friday, 12 July 2024 Called Vodacom to do a reloaction on my fibre line. I spoke to Sashin and he said that he can do a new contract for me that will be for the first 3 months around R500 and thereafter normal price. That to me sounds like a contract. That to me sounded weird beacise why must I open a new line for relocation. I just wanted to relocate my line. I told him I dont mind paying prorata. But I trusted him when he said its working like that. He said I must then call the technician on Monday to ask them to put my relocation as urgent so that my line will be available on the 21st July when I move to my new address. He made it sound so easy when he said the technician will be avle to put and urgency on it. On Monday when I phoned the technician they said theres no such thing as putting urgency on a line. I got frustrated and told the lady that Sashin said I need a new line to make it swifter after I asked him for just a relocation. She said that it was false information they could have just transferred the line with having to take out a contract. Of I had known that there waw not the sloghtest chance that a technician can put 'urgency' on it I would never have agreed with what Sashin said or offered. But made it sound easy and and very convincing. The next day I phoned to cancel my contract. The service was so pathetic they tried to convince me to keep the line. They transferred me to Sashin and he also tried to convince me to keep the contract. Which I said no I want to cancel and I want conformation of it. He said he will phone me later the day when I have cooled off and guarenteed me the line is cancelled and Will get the reference confirmation of it. In the mean time I got a contract with RSAWEB when they tried to access the line at, my new address they found out that a vodacom line was active I phoned today and spoke to Sashin and asked why the line was not cancelled he told me that it cannot just be cancelled it will take a month. How in the world can this happen. Any contract has a cooling period. Most of the contracts has a 7day cooling period. He messed up big time. He was supposed to phone me before 6 again today but he didnt. We need the internet because my mother is alone at home and my sister and I need to be constantly intouch with her. Rsa web wanted to install my line this coming Monday but cannot because sashin never cancelled the contract to my knowledge. Now RSAWEB cannot install my new wifi. How selfish can one be???? Just to get a sale and not consider the circumstances of others? I cancelled the contract Tuesday. How can the line be active???? I dont want the contract. I am still waiting to hear back from them.