Self-Register

It is baffling to me how you would have news coverage on how potential customers can "Self-Register" on your app and save time on going out just to RICA register. This is the SOLE reason why I orderd a prepaid SIM from TAKEALOT. The app does a wonderful job at reading the barcode and nothing else. To add to this, the app support consultants either never test the app or assume that it works like a charm because they consistently ask me for the number I used to register on the app (My Vodacom app) and I consistently tell them it's a new SIM and I'm not a Vodacom customer therefore cannot register on the app. Will this feature ever function is what I want to know so I can throw this worthless SIM in the trash.