XB
Xolelwa B

1 reviews | Active since Dec 2016

25 Dec 2016, 22:00

Self phone

<p>I made a contract with mobi cell or intelli cell three months ago. When i wanted to return the phone they told me i must pay 875 in order to return the phone, and the person who was helping me didn't tell me about those condition they only told me i have to pay when i wanted to return the phone. And last time i checked when you buy a phone and you don't like it you have a right to return it within seven days. When i wanted to return it the said i must pay and no one told me about that when we were making the contract. The main point is i told them the first month that the sim card is not working, its been three months now they deducted the money for 3 months mostly the sim card is still not working and im paying the money for airtime and bundlea that i didn't use until today. And i called them several times they said they send me the sim card. Last time i called them the told me thev have posted them sim card. The reason I'm doing this it's because i really don't know what to do. Please i need help.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Dec 2016, 08:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team

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