Seemingly unable to update an address -_-

Item: Vodacom
Rating: 2
Author: Robin D

How does one speak to 3 different people in the space of 2 days to correct an incorrect delivery address? All three consultants assure me that the delivery address has been updated. And then I get a phone call from the courier standing in front of THE WRONG address looking for me. Thank goodness he is friendly and corrected the address on his side. At least they sent it out fast... to the wrong place. Credit where credit is due.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Jun 2023, 10:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply30 Jun 2023, 10:18

Official

Best regards,

Vodacom's replyOfficial

03 Jul 2023, 07:42

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/07/03 at 7:39:37 AM the laptop has been delivered.

The query has now been resolved. Regards Consumer Website Team

Best regards,

Vodacom's reply03 Jul 2023, 07:42

Official

Best regards,