Seemingly impossible to open Vodacom account

Vodacom made some mess-up with my online application for a contract. So after complaining I was told that I must go into a branch which will then do a dealer swop and then they will be able to help me. I started this process in the beginning of February and I am still unable to get a contract. I earn > R60 000 per month and have no bad debt. Why is it this difficult to get a contract. Vodacom just doesn't seem interested in my business. Unfortunately they are the only service provider with decent signal where I live. I am so frustrated I want to explode. I tried phoning the help centre. They said I must talk to the contract department, who defered me to the online shop who said I must phone the help centre. I would laugh but I really am desperate.