PK
Petrus K

1 reviews | Active since Mar 2009

04 Oct 2017, 08:24

security questiones irrelevant

I like to cancel a contract. To assist me they want to ask security questions. The security questions they ask is irrelevant in identifying me. They ask questions from which I never gave or submit a answer to That means they ask questions to expose more of me that is necessary.

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2017, 08:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

PK
Petrus K's update06 Oct 2017, 09:32
Reviewer Update
no reply or call received from Vodacom yet
Vodacom
Vodacom's reply17 Oct 2017, 12:02
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,