mN
merwyn N
1 reviews | Active since Mar 2010
11 Aug 2017, 13:31
security question
<p>i want to cancel my contract which i had for yearswith vodacom. one of the security questions asked what is my bank balance. what a question? i want to end the contract not a new contract. i dont think even when taking a new contract you asked what is your bank balance. is this not privlidged information? how does a service provider have access to this info?</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2017, 13:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2017, 13:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
mN
merwyn N's updateReviewer Update
14 Aug 2017, 14:09someone called and they acknowledge the question should not of been asked. they still investigating and get back to me. how long to inestigate and rectify as the recording had been heard
mN
merwyn N's update14 Aug 2017, 14:09
Reviewer Update
someone called and they acknowledge the question should not of been asked. they still investigating and get back to me. how long to inestigate and rectify as the recording had been heard
Vodacom's replyOfficial
16 Aug 2017, 13:14Dear Merwyn,
This matter is taken serious and thank you for taking the time to alert us.
Regards,
Cassandra
Best regards,
Vodacom's reply16 Aug 2017, 13:14
Official
Dear Merwyn,
This matter is taken serious and thank you for taking the time to alert us.
Regards,
Cassandra
Best regards,