1 reviews | Active since Dec 2019
SECURITY BREACH BY VODACOM-"CALLER ID"
I understand that vodacom is advanced in their services compared to other networks but chatting with the chat bot is very time consuming and nothing gets resolved. My issue with you is that why is "Caller ID" a value added product?!
All the other networks have this feature, free of charge. You, as vodacom, also have it free of charge for all your prepaid users as well, I am one of them. Now why is it considered a VAP on contract? In this day and age, with all of these ****s, harassments and bullying happening, why would vodacom take away this function from contract users? Now, because I don't have this VAP, that everyone on prepaid has for free, my right to privacy has been taken away because I can't choose whether I want to answer or reject an incoming call or sms, because I don't see who is calling. I can't block a number/caller because the "Caller ID" is not available. I have an individual that is continuously harassing me and I don't have any control on my contract number to stop it. I also can't prove it to the police because I don't have this "VAP". Why is it charged for contract users and not charged for prepaid?! I am paying you for my contract but I'm being harassed on your network because you want me to pay an additional fee for "Caller ID" which is free for your prepaid users and on all other networks. I'm am angry at you as a company and disappointed that Vodacom, in making their VAP, did not think and consider the risk of such a VAP to a contract user.
Kindly advise urgently as I want feedback.
How is it possible for me to have this issue with you on contract, that I'm paying and not on prepaid, where it's free. The consultants, to go further, need to be taken to training because they are not equipped with the full information.
I was not happy at the fact that after wasting my time with the chat bot, I got a consultant that didn't know how to explain why this Caller ID was considered a VAP on the contract and not on the prepaid. And furthermore, should I not be happy, what the next step was in the process.
It is unacceptable for her not to have a supervisor that's next in the process to assist and that's at work today. We all are a part of a company and we all take leave. To be told that "there is no supervisor present" is unacceptable, as I am a paying customer and I have a complaint that isn't resolved at her level. Now I have to wait for her manager, Tazmeen, to contact me on Monday is unacceptable.
And the even more funny part is when Tazmeen contacts me, I won't know who is calling me until I answer the call. What if I answer my phone and then my harasser is the one calling?!
How is this a Value Added Product? This is my question. It is a basic need when it comes to network providers.
I look forward to hearing from you soon.
Regards
Siyamtanda Geelbooi
How is it possible for me to have this issue with you on contract, that I'm paying and not on prepaid, where it's free. The consultants, to go further, need to be taken to training because they are not equipped with the full information.
I was not happy at the fact that after wasting my time with the chat bot, I got a consultant that didn't know how to explain why this Caller ID was considered a VAP on the contract and not on the prepaid. And furthermore, should I not be happy, what the next step was in the process.
It is unacceptable for her not to have a supervisor that's next in the process to assist and that's at work today. We all are a part of a company and we all take leave. To be told that "there is no supervisor present" is unacceptable, as I am a paying customer and I have a complaint that isn't resolved at her level. Now I have to wait for her manager, Tazmeen, to contact me on Monday is unacceptable.
And the even more funny part is when Tazmeen contacts me, I won't know who is calling me until I answer the call. What if I answer my phone and then my harasser is the one calling?!
How is this a Value Added Product? This is my question. It is a basic need when it comes to network providers.
I look forward to hearing from you soon.
Regards
Siyamtanda Geelbooi