SECURITY ALERT!

How is it possible for a call center agent to discuss details with a 3rd party, without the account holders authority or permission! That's a breach of customer protection, and I'm still awaiting feedback, and response. Even requesting for a manager, my 2nd point of contact introduced herself as a \senior member\" of staff, that can be a tenure agent, not a manager. So, what other personal details/matters could be discussed with anyone? The agent only realised I was on the line after a few minutes, and I could hear her entire conversation and laughter with a colleague. "